Frequently Asked Questions
What are your hours?
We are open 24x7, 365 days a year, even holidays. Emergency care and intensive care are always available for your pet!
We are open 24x7, 365 days a year, even holidays. Emergency care and intensive care are always available for your pet!
Do you do boarding?
Not typically; there is a boarding kennel in our building on the first floor: Home Away from Home; (319) 358-9015
Not typically; there is a boarding kennel in our building on the first floor: Home Away from Home; (319) 358-9015
What vaccines does my pet need?
Rabies and Distemper are strongly recommended for both cats and dogs. Depending on lifestyle and exposure, we may also recommend others.
Rabies and Distemper are strongly recommended for both cats and dogs. Depending on lifestyle and exposure, we may also recommend others.
CareCredit
What are your policies about payment? Do you accept payment plans?
Bright Eyes and Bushy Tails and the Emergency Veterinary Service of Iowa City (EVSIC) expect payment at the time services are rendered. We accept cash, checks and major credit/debit cards. Payment plans are administered through CareCredit. You may apply for credit online at www.carecredit.com.
Bright Eyes and Bushy Tails and the Emergency Veterinary Service of Iowa City (EVSIC) expect payment at the time services are rendered. We accept cash, checks and major credit/debit cards. Payment plans are administered through CareCredit. You may apply for credit online at www.carecredit.com.
If I tell you the symptoms of my pet, can you tell me what's wrong with him?
Unfortunately, no. We do not diagnose over the phone. It is difficult to say for sure what is going on with your pet without a proper physical exam.
Unfortunately, no. We do not diagnose over the phone. It is difficult to say for sure what is going on with your pet without a proper physical exam.
Do you carry regular pet food?
No. We only carry prescription diets. Hill's, Royal Canin, and Purina.
No. We only carry prescription diets. Hill's, Royal Canin, and Purina.
Are you super busy right now or if I come right now can you get me in?
Because we have walk in's and emergencies, our schedule changes rapidly. We make a strong effort to be efficient with everyone's time.
Because we have walk in's and emergencies, our schedule changes rapidly. We make a strong effort to be efficient with everyone's time.
I think my pet has an ear infection/UTI/etc. Can you prescribe something over the phone?
Without an exam we are not able to prescribe something over the phone. Many times symptoms mirror many illnesses, so it is best to rule other illnesses to be sure we are treating properly.
Without an exam we are not able to prescribe something over the phone. Many times symptoms mirror many illnesses, so it is best to rule other illnesses to be sure we are treating properly.
Will you see reptiles?
Yes, as well as other pocket pets.
Yes, as well as other pocket pets.
I'm a new client. What should I bring to the first appointment my pet has at Bright Eyes & Bushy Tails?
Bring your pet’s existing medical and vaccination records for us to copy so we have a complete file.
Bring your pet’s existing medical and vaccination records for us to copy so we have a complete file.